Warranty, Service & Quality
Quality control
Every Inforce tool goes through a five-stage quality control process before it reaches a customer:
- Prototype testing — new designs are validated against test samples before production begins.
- Sample testing — tools are pulled at random from production runs and tested.
- Durability assessment — each design is evaluated for service life and resistance to workload.
- Batch acceptance testing — production samples from every batch are tested before the batch is accepted.
- Benchmarking — finished products are checked against their specifications and compared with equivalent tools on the market.
Inforce tools and equipment are manufactured at a select group of production partners, including facilities in Taiwan and China, chosen and audited to meet these standards.
Design and engineering are developed in-house. Several Inforce tools carry proprietary, patented design features aimed at real-world durability and usability — including a reinforced dual-mount system on the back of tape measures, an enlarged ratchet handle for better grip and control, and a wrench head profile engineered to grip damaged or worn fasteners. Product development is also shaped directly by feedback from professional users, including partner teams who put the tools through demanding real-world conditions such as motorsport workshops.
Warranty
Inforce backs its tools and equipment with a manufacturer's warranty ranging from 2 years up to a lifetime warranty, depending on the product category. This warranty applies internationally, wherever Inforce products are sold.
As with any manufacturer's warranty, coverage applies to manufacturing defects and functional failure under normal, intended use. It does not cover normal wear items (such as carbon brushes, blades, or other consumables), or damage caused by misuse, unauthorized modification, or use outside the tool's intended purpose.
Service and support
Inforce warranty and repair service is available internationally through a network of authorized partner service centers. Every shipment of Inforce products includes the spare parts and consumables needed for standard repairs and maintenance, so partner centers can carry out warranty and post-warranty repairs locally without waiting on additional stock.
For service, repairs, or any warranty question, customers can reach the Inforce after-sales team directly at after-sales@skyline-tools.com, or contact their nearest authorized Inforce partner service center.
Certification
Inforce products carry the certifications required for the international markets they are sold in. Depending on the destination market and product category, this includes:
- CE marking, for products sold in the European Union
- The relevant Gulf conformity certification (such as the G-Mark / GCC Conformity Mark), for the UAE and the wider Gulf Cooperation Council region
- SNI certification, for products sold in Indonesia
- INMETRO certification, for products sold in Brazil
Certificates for a specific product or market are available on request through the after-sales contact above.
Frequently asked questions
How long is the warranty on Inforce tools?
From 2 years up to a lifetime warranty, depending on the product category. The warranty applies internationally.
What does the warranty cover, and what's excluded?
It covers manufacturing defects and functional failure under normal, intended use. It doesn't cover normal wear parts (such as brushes, blades, or consumables), or damage from misuse, unauthorized modification, or use outside the tool's intended purpose.
How do I make a warranty claim?
Contact your nearest authorized Inforce partner service center, or email after-sales@skyline-tools.com with your proof of purchase and a description of the issue.
Where can I get my Inforce tool serviced?
Through Inforce's international network of authorized partner service centers. Each center is stocked with the spare parts and consumables needed for standard repairs, supplied with every shipment of Inforce products.
How long does a repair take?
Because partner service centers already hold the spare parts and consumables they need, most repairs can be carried out locally without waiting on additional stock. Contact your nearest partner center for an exact turnaround.
Are Inforce tools certified for use in my country?
Inforce products carry the certifications required for the markets they're sold in — including CE marking in the European Union, the relevant Gulf conformity certification (such as the G-Mark / GCC Conformity Mark) in the UAE and the wider Gulf region, SNI certification in Indonesia, and INMETRO certification in Brazil. Certificates for a specific product are available on request.
Where are Inforce tools made, and how is quality controlled?
Inforce tools are manufactured at a select group of audited production partners, including facilities in Taiwan and China, and every product goes through Inforce's five-stage quality control process — from prototype testing through to final benchmarking against equivalent products on the market.
Do I need to register my product for the warranty to be valid?
No product registration is required. A valid proof of purchase is sufficient to make a warranty claim.